Terms of Use

Last updated: 31 January 2026

Welcome to Balance First by Wendy Poore (“we”, “us”, “our”).
By accessing our website, courses, or membership community (“Services”), you agree to these Terms of Use. Please read them carefully.

1. Who We Are

Balance First provides educational content, training resources, and community support focused on holistic horse training, biomechanics, and rider development. Our Services are designed for learning, reflection, and personal growth.

2. Eligibility

To use our Services, you must:

3. Your Account

You are responsible for:


If we believe your account is being misused or compromised, we may suspend or terminate access to protect the community.

4. Membership Access

Memberships provide access to specific content, courses, and community spaces.
Access continues as long as your subscription is active and payments are up to date.

Cancellation

You may cancel your membership at any time through your account settings.
Access will continue until the end of your current billing period.

Refunds

Unless required by law, all purchases are non‑refundable.
If you believe a refund is warranted due to an error, contact us at [email protected].

5. Use of Our Content

All content within our website, courses, and community, including videos, text, images, worksheets, and training materials, is owned by Wendy Poore.

You may:


You may not:


Respecting these boundaries protects the safety and integrity of the learning environment.

6. Community Guidelines

To maintain an emotionally safe and supportive space, you agree to:


We may remove posts or revoke access if behaviour threatens the safety of the community.

7. Payments

Payments are processed securely by third‑party providers such as Stripe or PayPal.
We do not store your payment details.

By purchasing a membership or course, you authorize recurring payments until you cancel.

8. Availability of Services

We aim to provide uninterrupted access, but we cannot guarantee:


We may update, modify, or remove content as needed to improve the learning experience.

9. Disclaimer

The information provided through Balance First by Wendy Poore, including all website content, courses, videos, workshops, emails, and community discussions, is for educational purposes only. Nothing we share should be considered veterinary, medical, legal, or financial advice. You are responsible for your own decisions, actions, and the wellbeing of your horse, and you should always seek guidance from a qualified veterinarian, medical professional, or other licensed expert when needed.

Working with horses involves inherent risks. Horses are large, powerful, and unpredictable animals, and any interaction - on the ground or under saddle - carries the possibility of injury. All training suggestions, exercises, and demonstrations are offered for learning and reflection. You are responsible for assessing your own skill level, physical ability, environment, and the behaviour of your horse before attempting any activity. Always prioritise your personal safety and the safety of your horse, use appropriate equipment, and seek hands‑on support from a qualified professional when required.

We make reasonable efforts to ensure our content is accurate and up to date, but we cannot guarantee completeness or suitability for every individual situation. Your use of our content is entirely at your own discretion and risk.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:


Your use of the Services is at your own discretion and risk.

11. Termination

We may suspend or terminate your access if:


You may also delete your account at any time.

12. Changes to These Terms

We may update these Terms occasionally.
When we do, we will revise the “Last updated” date at the top of the page.

Continued use of the Services means you accept the updated Terms.

13. Contact Us

If you have questions about these Terms, contact Wendy Poore, [email protected].