Privacy Policy

Last updated: 31 January 2026

Balance First by Wendy Poore (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. Our aim is to keep things clear, respectful, and transparent.

1. Information We Collect

Information you provide directly

• Your name and email address when you create an account
• Payment information (processed securely by our payment provider; we do not store card details)
• Any information you share in forms, surveys, or community spaces
• Messages or support requests you send us

Information collected automatically

• Log data such as IP address, browser type, and device information
• Usage data about how you interact with our website, courses, and community
• Cookies and similar technologies to support site functionality and improve your experience

Information from third‑party platforms

If you sign in or pay through a third‑party service (e.g., Thinkific, Stripe, PayPal), they may share limited information with us as needed to provide your account or purchase.

2. How We Use Your Information

We use your information to:

• Provide access to courses, memberships, and community spaces
• Process payments and manage your account
• Communicate with you about updates, support, and relevant content
• Improve our website, curriculum, and user experience
• Maintain the safety and integrity of our community

We do not sell your data. Ever.

3. How Your Information Is Shared

We only share your information with:

• Service providers who help us run the platform (e.g., Thinkific, Stripe, email services)
• Legal authorities if required by law
• Other members, but only in community spaces where you choose to participate

We do not share your personal information with advertisers or unrelated third parties.

4. Cookies and Tracking Technologies

We use cookies to:

• Keep you logged in
• Remember your preferences
• Understand how the site is used so we can improve it

You can control cookies through your browser settings.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your information.
Your data is stored securely through our platform providers (such as Thinkific and Stripe), who maintain industry‑standard security practices.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for certain types of processing
• Export your data

GDPR (EU/EEA) Data Protection Rights

If you are located in the United Kingdom, European Union, or European Economic Area, your personal data is protected under UK GDPR and EU GDPR. This means you have specific rights over your information, including the right to access, correct, update, restrict, or delete your data, and the right to object to certain types of processing. You may also request a copy of the personal data we hold about you or ask us to transfer it to another service provider. Where we rely on consent, you may withdraw it at any time. We process your information based on legitimate interests, contractual necessity, legal obligations, or your consent. If you have concerns about how your data is handled, you may contact your local data protection authority.

To exercise any of these rights, please contact Wendy Poore at [email protected].

7. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time.
When we do, we will revise the “Last updated” date at the top of the page.

9. Contact Us

If you have questions about this policy or how your data is handled, contact Wendy Poore, [email protected].